Communication is a beautiful thing, except when it isn’t. Which is unfortunately frequent. Something came out wrong, a word or phrase was misunderstood, or any variety of things can derail clear communication. Communication breakdowns, conflictions of interest or expectations cause all sorts of difficulties both large and small.
Think back on the last several conflicts that you are aware of or participated in in some fashion. What did it take to turn the encounter into a constructive situation? Without some type of intervention it is possible that there will be an escalation of hostilities at some later point whether overt or not.
It is preferable to communicate clearly and create understanding from the start than to have to take action to repair any rift and then try to get momentum going forward.
“That is the one thing that I’ve learned, that it is possible to really understand things at certain points, and not be able to retain them, to be in utter confusion just a short while later. I used to think that once you really knew a thing; its truth would shine forever.”
My reaction when I read this quote was wow, I never thought about it quite like this before but she’s got a point. If we once knew something, aren’t we less likely to rethink it later? Scenarios like this play out daily and could easily lead to a lack of understanding, especially if the other person is suffering from a similar confusion of retention. How often do we find ourselves in a group hoping that someone else will ask for clarification on a point, but not step forward to be that someone? The leader of the group should pick up on this mass confusion, but if they do not and no one in the group speaks up suddenly the original intent of the gathering is moot.
Whose responsibility is it to get things back on track? Plenty would say it is the leader’s sole responsibility but why other than refusal to accept part ownership? I would pose that it is the responsibility of everyone in the gathering to ensure understanding and successful completion of the communication.
© 2013 Practical Business | Reasonable Expectations