More than once I have called someone back to complete a request and had the person on the other end of the line express astonishment that I called back. Gratifying for me, but disturbing too. If the opportunity to gain kudos is just this easy, why aren’t more people doing this simple thing, follow up? Oh my, in the interest of complete disclosure I must also admit that I have been the person who hasn’t followed through on something too. Though I constantly work on myself to keep this to a bare minimum.
The excuses (er, reasons) we don’t follow up:
- Forgetfulness, plain and simple – completely gone from the memory banks, or just a wisp of a thought that ‘I told X that I would do something, I think…’
- Fear – So-and-so didn’t really mean that I could call to make an appointment to (learn / discuss / ask…) about Y
- Didn’t really ever mean to – be honest, the offer to do something, be somewhere or whatever was made in the moment with no intention of completion
And so very many more that you would stop reading if I tried to list them, and really there isn’t any point. But if I’ve gotten you to consider some of your own reasons why you get trapped, then I’m glad.
The maxim that the road to hell is paved with good intentions came about and has lasting power for good reason. (Except for the last point above.) We become so disappointed with others when they let us down, but can we look in the mirror and hold our own gaze steadily on this topic? Probably not, for we know (thanks to another maxim) that to err is human.
But we can also decide to do better each time we have a ‘next time’. We can understand our triggers for forgetfulness – if you ever ask me about something that requires follow up in a space where I cannot or do not write it down, then beware that this is one of my follow up downfalls. I have learned to ask you to help me to remember with an email or some other prompt. (Particularly if you have a smartphone because I do not – archaic, I know.)
We can disable the fear with the thought – another maxim, our ancestors know us so well – that nothing ventured is nothing gained therefore we shouldn’t decide for the other person whether they meant it or not and go ahead and make the request. Politely follow up once or twice, and then forward this post on follow up to them…
Sometimes all it takes to be successful is just this little thing called follow up.
© 2013 Practical Business | Reasonable Expectations